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Values

A Note from Our CEO about Our Values

At AFSC/Magellan Federal, we understand that our unique legacy brings with it a commitment to do more for those we serve. We’ve supported military and federal families for decades and bring a deep understanding of their unique life challenges. Because of this experience and commitment to our mission, we put individuals and their families at the center of our solutions, and we deliver quality solutions with integrity, respect, and excellence.

We have engineered every business process and system at AFSC/Magellan Federal to ensure we deliver on this promise with innovation and celerity (speed). We believe people are complex, and that they deserve unique, productive solutions provided in a timely manner that encompass the entire human experience. These five values are the bedrock of our culture and are what drive us to passionately go above and beyond to serve the unique needs of our clients.

With our new partnership with Magellan Health, we can provide an even greater depth and breadth of service. No matter the job, from the highest-level leadership consulting, to the most tactical support service, we are committed to providing the best solutions possible to our clients. We exceed commitments, we innovate, and we work together toward the ultimate goal of enhancing lives.

For us, this isn’t just business—it’s personal.

—Oscar Montes, Interim Chief Executive Officer






AFSC/Magellan Federal Values

In support of our mission, we hold ourselves accountable to a set of core values: Integrity, Respect, Excellence, Innovation, and Celerity. These company values are apparent on a corporate level as well as in the day-to-day operations of our employees. Our mission and values guide us to deliver on our promise of doing “more” for those we serve.

Our values extend naturally to our employees and our business partners. We believe in treating everyone fairly and in honoring our commitments. That means that we believe in giving every employee and every team member the opportunity to succeed, and we stand by our word.






Our Commitment to Ethical Conduct

AFSC/Magellan Federal’s legacy is built upon the highest possible standards of ethical conduct of our employees. We expect nothing but the highesst ethical conduct from every one of our employees and we will take action if we learn that we have not lived up to these standards. Our reputation for integrity and excellence requires careful observance of the spirit and letter of all applicable laws and regulations, as well as scrupulous regard for the maximum standards of conduct and personal integrity. All affairs of the company are conducted openly, honorably, honestly, and impartially, and our employees constantly strive to maintain the confidence of our clients, suppliers, and the military community.






AFSC/Magellan Federal Quality Policy

It is the express policy of AFSC/Magellan Federal, to promote a culture of quality that includes an organization-wide commitment and philosophy of continuous improvement to our standard practices, programs, projects, and service delivery.

Our mission is to provide technically superior solutions in partnership with our clients that are of the highest quality and to ensure customer satisfaction through:

Voices of AFSC/Magellan Federal

Here is a comprehensive snapshot of the most recent survey of AFSC/ Magellan Federal employees.

98.7% have a good understanding of our mission and 99.6% are aligned with our core values

96.9% see their job as important to our special mission

96.9% are willing to give extra effort to help us succeed

89.3% are satisfied with AFSC/Magellan Federal as their employer and
65.1%are EXTREMELY satisfied

Based on a response rate of 49.2%.