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Quality Assurance Program

Armed Forces Services Corporation (AFSC) is thoroughly committed to ensuring quality services.  To better serve our NAVSEA customers' needs and to ensure the continuation of high quality performance from our team members, the AFSC Project Management Team has implemented a comprehensive quality assurance program that encompasses direct oversight and independent third-party surveillance processes. We employ mechanisms to self-audit while providing full transparency to the NAVSEA Program Executive Offices (PEO). Through these processes and mechanisms, AFSC ensures rigid quality management and minimizes the Government administrative burden. Our Quality Assurance Plan (QASP) ensures performance objectives, measures, standards, and Acceptable Quality Levels (AQLs) synchronize with contract and task order (TO) objectives.

Quality indicators, standards, and AQL thresholds are determined by the NAVSEA Contracting Officer’s Representative (COR) and/or Government TO Manager in conjunction with the AFSC Program Manager (PM). These measures serve as the baseline performance metrics within our QASP for evaluation and ongoing surveil­lance. Surveillance indicators are dependent on contract and individual TO performance objectives, as well as requirements.

The AFSC Project Management Team conducts regular internal surveillance throughout the entire period of performance. If any deficiencies are identified, the AFSC PM will recommend and implement corrective actions for any AQL indicators not at standard within five (5) days of identification.

AFSC ensures quality at every level of our organization. Our quality assurance is an institutionalized part of our contractual, cost, and management approaches ensuring we continuously improve our current quality assurance practices and provide deliverables that are technically accurate and meet all applicable content and format requirements.

Contract Number:

N00178-11-D-6451

Base Period of Performance:

06/30/2011 to 05/31/2016

Award Term Option Period of Performance:

06/30/16 to 05/31/2021

Authorized Users:

Navy Systems Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC, and NAVSUP), the Office of Naval Research, the United States Marine Corps, and the Defense Threat Reduction Agency (DTRA).

Award Ceiling:

$83.67 billion

(including award term option)

Available Order Types:

CPFF, CPIF, CPAF, FFP, FPIF

Contact Info:

Primary Point of Contact:

Ms. Sarah Kim

Chief Administrative Officer

e. SHackettKim@afsc.com

p. 703.379.9311 ext. 1417

Alternate Point of Contact:

Mr. Scott Green

Vice President

e. slgreen@afsc.com

p. 301.633.7782

Official Government
SeaPort-e Website:

http://www.seaport.navy.mil/default.aspx