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AFSC/Magellan Federal Offers Veteran Benefits Services to Employees

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Memorial Day Volunteer Event

Observing Memorial Day

For those with the MFLC program, they recognize that Memorial Day isn’t simply a day off from work or a chance to fire up the grill. It is a day to remember the sacrifices of our fallen service members and acknowledge the toll their families experience. Read their tribute to Monday's day of observance.

Established on May 5, 1868 by General John Logan in his General Order Number 11, Memorial Day was first observed on May 30, 1868. General Logan wrote:

Let us, then, at the time appointed, gather around their sacred remains and garland the passionless mounds above them with choicest flowers of springtime... Let us in this solemn presence renew our psledges to aid and assist those whom they have left among us as sacred charges upon the nation’s gratitude - the soldier’s and sailor’s widow and orphan.

Most, if not all, of us have family members or friends who have made the ultimate sacrifice. We know the ongoing struggle of grief and reordering of lives. Let’s pause to remember these service members’ contributions to protect our freedoms. How could your memories of these heroes influence the way you support your MFLC clients in your work?

Thank you for your extra efforts at outreach, making yourself available, and providing many small kindnesses to our military families every day.

Memorial Day Volunteer Event

Memorial Day Volunteer Event

Join a long-standing tradition to volunteer at Arlington National Cemetery this Sunday, May 26, and 12:00 PM in honor of Memorial Day. On this day, we honor those who have bravely served our country. As part of the Memorial Day Flowers Event, volunteers will be placing roses at headstones while quietly reading the inscription and then thanking the person for their service.

Email PowellTM@MagellanFederal.com to register. Don’t miss this opportunity to serve your community, bond with cowroekrs, and just feel good. Thank you in advance to all who join!

Magellan Health Makes the Fortune 500 List…Again!

Magellan Health Makes the Fortune 500 List…Again!

For the second year in a row, Magellan Health is among the prestigious Fortune 500 companies, ranking 417 this year. That's not all, our impressive jump up 58 spots from our 475th position last year earned us a spot on their "Biggest Jump” list. This recognition speaks volumes to your dedication to serving our members and customers each day with a focus on leading humanity to healthy, vibrant lives, so thank you!

May 2019 Award Recipients

May 2019 Award Recipients

Join us in congratulating all of AFSC/Magellan Federal’s award recipients for the month of May. Their tireless work helps to improve the lives of Veterans, Service Members, and their families each day. Congratulations on your achievements!

Support Directory

AFSC/Magellan Federal Support Directory

Confused about who to contact for what? Let this handy tool break it down for you so you always get it right! Download the pdf version for your files.

Holistic Health and Fitness (H2F) Industry Day and Exposition
Kacey Gibson, CMPC pictured above

Holistic Health and Fitness (H2F) Industry Day and Exposition

On April 30 - May 1, US Army TRADOC and the Center for Initial Military Training (CIMT) hosted the Holistic Health and Fitness (H2F) Industry Day and Exposition at Joint Base Langley-Eustis. This two-day event centered on H2F—the Army's new comprehensive, integrated, and immersive health and fitness system. The system addresses the physical and non-physical components of fitness through performance professionals, programs, facilities, equipment, and education.

AFSC/Magellan Federal representatives attended both days to learn about the new H2F concept, and to offer innovative solutions within the cognitive enhancement category of research. Through various networking events, presentations, and a booth at the Expo, PCM Allie May and MRT-PE Kacey Gibson were able to highlight the current services provided by all 26 R2 Performance Centers and recommend opportunities for growth within the new model. With so much attention focused on the new Army Combat Fitness Test (ACFT), the team illustrated how AFSC/Magellan Federal Performance Experts can foster a growth mindset in Soldiers and combine mental skills with a physical routine to ensure that Soldiers remain confident, composed, and focused during each event.

Congratulations to our first ever Magellan Federal Nailed It! Competition Winners!

Congratulations to our first ever Magellan Federal Nailed It! Competition Winners!

This past Wednesday, we unleashed our culinary warriors, giving them only 10 minutes to decorate a cupcake. Armed with frosting and a quick wit, they accepted the challenge. Selecting our winners was difficult, but we’re glad all of our competitors had such a great time, and we look forward to crowning our next batch of champions when Nailed It! returns!


  • 1st Place: August McNeal, Cristina Dungo, & Jennifer Reeke
  • 2nd Place: Kristine Kilmister, Racquel Pearce, & Jacky Dargan
  • 3rd Place: The Prop Rocks – Jane Min, Megan Woodruff, & Dorie Owens

Thank you again to all of you who joined us, and congratulations to our winners!

MFLC Success Story at Joint Base Lewis-McChord

MFLC Success Story at Joint Base Lewis-McChord

Military & Family Life Counselors, Scarlett Ekeroma and Bahar Azun-Smith created a Month of the Military Child project with the staff and students at Carter Lake Elementary. Over 500 people contributed a feather to the mural, which was attached to the colorful wing formation. Staff members were asked to write a positive affirmation to describe military children on their feathers, while students could either write their name or a positive affirmation about themselves. Bahar and Scarlett presented the project at the school's assembly on 28 March 2019. The mural has since been claimed for permanent placement in the art and music department.

Join us in thanking Scarlett and Bahar for all of their hard work and for making an impact during the Month of the Military Child.

Do you have what it takes to Nail It?

Do you have what it takes to Nail It?
Cupcakes for everyone after the competition!

Wednesday, April 24, 1:00 pm
10th Floor Kitchen, HQ

You are invited to witness the most exciting cupcake-decorating event of 2019! Join in on the fun and show off your “baking” skills for the chance to be crowned our Nailed It! Champion. (But really; baking skills not actually required)

After choosing from one of four provided themes, you'll be given cupcakes and will then have 10 minutes to use the available decorations to make YOUR cupcakes look as similar to the original design as possible. You may work as a solo artist or in teams of 2-5. Don’t worry: we’ll be providing all of your tools and treats for decorating. Just bring your sense of fun and adventure, and do your best to Nail It!

Ready to get in on the action? Register Here or sign up using one of the sheets in the 3rd and 10th floor kitchens.

Winners will be announced at the conclusion of the event. Even if you are not participating in the friendly competition, you are highly encouraged to come cheer on your coworkers and indulge in some afternoon cupcakes.

Link above not working? Copy and paste the following into your browser to be directed to the event site: http://www.cvent.com/d/h6qc5x.

MFLC Success Story and Coining

MFLC Success Story and Coining

Suzanne Baroody garnered praise for her positive impact with four units at United States Army Garrison Baumholder, Germany. She received two coins for her exemplary service to an embedded unit whose service members and command experienced significant challenges and stress due to the overlap in training and mission. Dependable and always willing to assist, Suzanne participated in supervision and shared ideas with other MFLCs. After completing her rotation and returning stateside, she reached out to the MFLC who succeeded her to help ensure a smooth transition.

Well done, Suzanne! Stay up-to-date on the achievements of the MFLC program on MagellanNOW’s AFSC/Magellan Federal channel.

RITA vs. VERN: What to Use and When

RITA vs. VERN: What to Use and When

RITA (will eventually replace GetIT)
Self-Service IT portal to:

  • Order services from internal teams within Magellan
  • Report an issue to Helpdesk
  • Review knowledge articles that will help with self-service
  • Connect to Workplace to post any questions or comments

VERN (will eventually replace GetHR and GetBenefits)
Searchable, HR resource center where you can:

  • Ask routine HR questions anytime, anywhere
  • Create a case to have your issue researched by an HR representative
  • Managers – create and submit cases for Employee Relations

Vincent Woody Joins AFSC/Magellan Federal

Vincent Woody Joins AFSC/Magellan Federal

Please join us in welcoming to the newest member of our team: Vincent Woody. Vince started his role this week on the Business Development/Capture team. He brings his skills and expertise to the role to identify and qualify new business opportunities at Health and Human Services (HHS) and Veterans Affairs (VA), help with solutioning, and assist with teaming opportunities.

Bio and Experience
Vincent is an experienced consulting and IT executive with deep expertise in large client account management, program/project management, sales/ business development, and capture. Vincent had a very successful 30-year career with IBM where he held various executive sales and consulting leadership positions. Since then he has held leadership positions for companies such as Vangent/GDIT, Accenture, and MAXIMUS developing, selling, and delivering solutions and capabilities that span all aspects of Federal, State, and commercial healthcare driven by the Affordable Care Act.

He is a proven leader in developing and leading sales and delivery teams, developing and delivering new solutions, establishing a market presence for new consulting services and winning customers from competition. He graduated from Bucknell University and currently resides in Alpharetta, Georgia.

Please join us in welcoming him to the team!

Compliance Coin Program Launch

Compliance Coin Program Launch

The Compliance Coin Program is a new initiative launched by the Compliance Department. Following the military tradition of a commander awarding a Commander Coin our Compliance Coin Program wants to recognize employees for their outstanding ethical behavior. As part of the program, employees and supervisors will have an opportunity to nominate individuals who have demonstrated their undivided commitment to complying with our company's policies and procedures during difficult situations where doing the right thing might not be the easiest solution. All nominations must include sufficient information in order to properly assess each case and determine if a candidate meets the criteria for recognition.

Our first recipient was Ms. Paula Mucci from the CFPB program. Paula was awarded the Compliance Coin after she surrendered a $25 gift card that she received as a thank you from an anonymous client. On top of that, Paula asked that the money be donated to female veterans in need. Paula could have easily kept the gift card and not tell anyone about it. However, Paula did the right thing by contacting our Compliance Department to disclose and surrender the gift card, which is in compliance with Magellan's Conflicts of Interest Policy.

Are You Taking Advantage of Your Verizon Wireless Discount?

Are You Taking Advantage of Your Verizon Wireless Discount?

Magellan Healthcare employees are eligible for a 19% discount off their monthly access charges with Verizon Wireless. This discount increased from the 12% AFSC discount in December 2018. So, if you’re a Verizon Wireless customer, be sure to check your account to make sure you are receiving the correct deduction. If you aren’t currently receiving a discount, you can follow the steps below to sign up.

  1. Visit verizonwireless.com/discounts.
  2. Use your work email to validate your discount.
  3. Once you submit your email address, you will receive a confirmation email.
  4. Follow the confirmation link in the email within 72 hours to complete the process.

2019 Federal Leadership Meeting – Increasing Our Impact on the Customers We Serve

2019 Federal Leadership Meeting – Increasing Our Impact on the Customers We Serve

From March 3-5, nearly 100 of our leaders from around the globe gathered for the annual Federal Leadership meeting. The theme of this year’s meeting was “Increasing Our Impact on the Customers We Serve.” Topics included the company’s path forward, strategy and growth, compliance, marketing and communications, increasing customer satisfaction, thought leadership, and program-level updates, delivered by peers and leaders in each area. This yearly event offers company leaders the opportunity to connect with colleagues and share cross-functional approaches to improve our solutions.

Special thanks to all of the speakers and attendees, as well as those working behind the scenes to make the event a success.

Stand Out Employees Receive Excellence in Engagement Award
Award recipients from left to right: Mike Francisco (presented by Kate Lyle), Trieana Kim (not pictured, presented by Todd Baker), Maureen Wiegl and Daisy Johnson (presented by Don Bartholomew), Beth Moore and Stacey Resnick (presented by Oscar Montes), Frances Stinson and Ronnie Weiner (presented by Dan McCarthy), Tracy Felton (presented by Carlo Uchello)

Stand Out Employees Receive Excellence in Engagement Award

At this year’s Federal Leadership meeting several AFSC/Magellan Federal Employees received the Excellence in Engagement Award for their outstanding commitment to client engagement. Each awardee has demonstrated unparalleled support and service to their respective clients and programs. Recipients of the award are listed below:

  • Tracy Felton
  • Michael Francisco
  • Daisy Johnson
  • Trieana Kim
  • Beth Moore
  • Stacey Resnick
  • Frances Stinson
  • Ronnie Weiner
  • Maureen Wiegl

Please joins us in congratulating each of the awardees for their achievements.

Farewell to Mike and Earl

Farewell to Mike and Earl

We would like to thank both Mike and Earl for their dedication and commitment to AFSC/Magellan Federal’s mission. Mike’s leadership over the last year has been instrumental to our successful integration with Magellan Health. Through his support of both AFSC and Magellan, we were able to remain focused on our mission while completing the numerous necessary tasks required to bring these organizations together. Earl is an accomplished leader that has brought a wealth of human capital expertise gained from a distinguished military career and more than a decade of experience managing and consulting across the federal government. Joining AFSC in 2011, he led the effort to pursue and win positions on government IDIQs.

Both Mike and Earl will be greatly missed and we wish them well on their future endeavors.

Mountain Home Air Force Base Coining

Mountain Home Air Force Base Coining

Connie Burnett, Lynn Crenshaw, and Connie Karcher, teach MFLCs at Mountain Home AFB in Idaho, and the three were coined for their hard work and dedication to military students and families. Mr. Allen, their school liaison officer, speaks highly of the MFLCs' counseling abilities and enthusiasm for the students and families, stating, “I am really happy to be on their team and they couldn't be doing a better job!”

Join us in celebrating their achievements and thanking them for their support to our Service members and their families.

Did You Know Workplace Supports Box Integration?

Did You Know Workplace Supports Box Integration?

With Box integration into Workplace, teams can share their files, content, and ideas more easily and collaborate on projects in real-time. Users in Box or Workplace can seamlessly access and share content from Box into their Workplace groups. Check out some of the features below:

  • Easily share content from Box in Workplace - Users can select content saved in Box to share right from their Workplace post - without leaving Workplace - using the Box File Picker
  • Preview content saved in Box right from Workplace - Instead of repeatedly downloading files and viewing them in different programs on your desktop, users will be able to preview their shared Box content directly in their Workplace groups.
  • Collaborate better with Workplace groups - Users can share files directly with Workplace groups without ever leaving Box and access all your recently shared Box content right from the files tab in a Workplace group.
  • Extra compliance controls - This feature gives you greater controls when sharing files. It helps with compliance policies which prevent third-party image capture. The new box preview enables you to select the type of image that group members see when they access a shared file or a folder.

Message from Barry Smith: Announcing Magellan's 2019 Goals

Message from Barry Smith: Announcing Magellan's 2019 Goals

2019 is off to a fast start – with great opportunity to make a difference. I look forward to this time each year when we roll out our strategies and goals across all the business units. It’s a reminder of what great things Magellan is capable of accomplishing when we work together as a team. And, it fills me with fresh optimism and new hope as I look ahead at what we are driving toward.

I’d like to share with you an overview of our enterprise-wide goals, both as context and as a reminder that all our efforts come together in a powerful way. Every employee in the company has a role in our success. Please take a few minutes to read the below plan and ask your leaders if you have any questions.

In 2019, I will provide updates based on our performance and results each quarter, and you will also receive periodic business updates from other Magellan leaders across the company, in addition to the ongoing performance touch points in place with your leaders.

We have much hard work to do. But, I know Magellan is not merely ready for the challenge – we are eager for it. I am confident that we will produce outstanding results working together.

Barry Smith

Review Magellan’s 2019 enterprise-wide goals.

Magellan Crisis Communications

New! Magellan Health Crisis Communications Resource Page

Sadly, nearly every day we are faced with traumatic events that impact our clients and members. Whether it be weather-related events, shootings or other emergencies, these traumatic events are frightening. Some of the events make national news, and impact members from many clients, while other events are more local, and may impact one or a few clients. When an event impacts many people in a region, Magellan Health opens a crisis line and encourages the public to call for counseling and other resources.

In response to traumatic events, Magellan has developed a central location for crisis communications resources. The resource page, includes four Magellan tip sheets available to download, and links to resources on the Ready.gov website, such as guides and videos for nearly 30 different types of traumatic events. The purpose of this page is to show that we are proactive and that we care. We realize that we may not be aware of all traumatic events that our members encounter, but our resources are available 24/7/365.

This resource page can be shared publicly. The tip sheets on the resource page are available in both English and Spanish. If someone you know could use this information, please share.

Useful Links

Time & Expense
(New Costpoint System)

Magellan Hub (Okta)

AFSC.com Webmail (Outlook)

MagellanFederal.com Webmail (Outlook)

Self Service (UltiPro)

FFSP Quarterdeck
(Navy FFSP contract
personnel only)

Travel (Egencia)

Report Ethics Violations /
Issues Online